Transferable Skills Sample for Service Quality Management Job Description

Transferable Skills Sample for Service Quality Management Job DescriptionTransferable Skills Sample for Service Quality Management Job DescriptionFor anyone looking for a job in service quality management, here are some sample responsibilities from a job description I once helped put together for an IT client. Ill also give you some examples of transferable skills you can use to help show an employer the match.NOTE Ive edited the real version a bit since I like to protect client identities, but hopefully this will at least help give you an idea of what kinds of things might be included in an actual descriptionSample Job Description Service Quality Manager (SQM) = Responsibilities Section The Service Quality Manager, a newly-created position designed to help lead and expand the CLT Service Quality Improvement Initiative, will work with CLT management and staff, clients, vendors, and other interested parties.Responsibilities include, but are not limited togeschftsleben process improve ment for all CLT servicesFull life-cycle project management for service aspects of all CLT applications, projects, and programsRelationship building and managementMetrics development, tracking and analysisMaintaining the CLT website and helping to create service-related forms documentationKeeping other CLT departments informed of changes to CLT business processes servicesProactively seeking out and helping to initiate service improvement projectsSample transferable skills for your resume cover letter Transferable skills allow you to use things youve already done to show why you are ideally suited for the NEW job. Some possible things you could highlight in your resume and cover letter to help you make the case for a great fit for this particular job descriptionAny examples of times that you found better ways to do something, especially if it saved money or time and got good feedback. Big plus if you initiated the idea yourselfAny examples of times you led a project from beginning to end or even part of a project.Make sure you include any person-to-person or person-to-group contact that can show you are good at building and maintaining work-related relationships.Have you ever kept track of measurements that show how a project or program is going? Sales increases. Approval ratings. Anything that uses numbers and / or charts to track progress. Include thatDo you have experience writing for or maintaining online sites? Even your own blog? Mention that. (For this particular job. Not true of all SQM jobs.)Have you ever written documentation or developed forms (even simple ones)? Even if you came up with a short survey or questionnaire, you can use that to help show you have the saatkorn kinds of skills.Highlight any times you initiated or were in charge of intra-office and inter-office communication. Newsletters or even simple service change alerts are good to include.Some final thoughts We all have transferable skills. The real trick is, making sure you careful ly communicate that to a potential employer.Use your resume and cover letter to highlight your exact experience / skill matches. But also dont forget to bring your strongest transferable skills to the employers attention. Sometimes just letting them know you have the aptitude is enough to get you in the interview doorGood luckMore articles you might enjoy? What Are Transferable Job Skills and Why Do They Matter?? The Career Nook Transferable Skills Career Quiz? How to Use Transferable Skills to Make a Career Change? How to Write a Strong Resume That Gets You Real Interviews